Customer Service Assistant - Premium Real Estate Community

Join APEC Homes, a leading real estate developer dedicated to crafting exceptional communities where families thrive. As a Customer Service Assistant in our dynamic team, you’ll play a pivotal role in delivering outstanding service to clients, ensuring their journey with us is seamless and satisfying.

Located in the vibrant and picturesque area of Canggu, Bali, our office is the heart of our community-building efforts. Here, you’ll work alongside a diverse and passionate team, using tools like Salesforce and Zendesk to manage client interactions efficiently. Your daily tasks will include handling inquiries, resolving issues, and providing support to clients throughout their real estate journey.

At APEC Homes, we believe in continuous growth and development. As a Customer Service Assistant, you’ll have the opportunity to enhance your skills, learn from industry experts, and contribute to creating communities that exceed expectations. Join us and be part of a team that values innovation, excellence, and the well-being of our clients.

📋 Tanggung Jawab Pekerjaan

• Manage and respond to client inquiries promptly and professionally, ensuring high levels of customer satisfaction.
• Resolve client issues and complaints efficiently, using our CRM system Salesforce to track and document interactions.
• Provide exceptional support to clients throughout their real estate journey, from initial consultation to post-purchase follow-ups.
• Collaborate with the sales and marketing teams to ensure a cohesive and integrated client experience.
• Utilize Zendesk to manage and prioritize customer service tickets, ensuring timely resolution of all issues.
• Stay updated with industry trends and best practices in customer service to continuously improve our service standards.
• Participate in team meetings and contribute to the development of customer service policies and procedures.
• Act as a liaison between clients and other departments, ensuring smooth communication and coordination.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Marketing, or a related field, with a minimum of 2 years of experience in customer service or a similar role.
• Proven experience in managing customer inquiries and resolving complaints in a real estate or related industry.
• Excellent communication and interpersonal skills, with the ability to build rapport and trust with clients.
• Proficiency in using Salesforce and Zendesk for customer relationship management and support.
• Strong organizational skills with the ability to manage multiple tasks and prioritize workload effectively.
• Familiarity with real estate terminology and processes, including property listings, transactions, and contracts.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in both English and Bahasa Indonesia is a plus.

🛠️ Keahlian

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