Collections Officer (Operations) - Financial Services Career in Bali

Join EastWest Banking Corporation as a Collections Officer (Operations) in the vibrant heart of Bali! This is your opportunity to contribute to a leading financial institution while enjoying the dynamic work-life balance that Bali offers.

As part of our Collections team, you will be at the forefront of ensuring our customers' financial needs are met. You'll work closely with our customers to recover outstanding payments, while also providing excellent customer service. This role is perfect for someone who enjoys a mix of administrative tasks and direct customer interaction.

📋 Tanggung Jawab Pekerjaan

• Manage and recover outstanding customer payments through various channels, including phone, email, and in-person visits.
• Follow up on overdue accounts and work with customers to resolve payment issues.
• Provide excellent customer service, ensuring customers feel valued and understood.
• Update and maintain customer records in our CRM system, ensuring all information is accurate and up-to-date.
• Collaborate with other departments to resolve complex customer issues.
• Adhere to strict compliance and regulatory guidelines.
• Monitor and report on collections performance metrics.
• Participate in team meetings and training sessions to continuously improve collections processes.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Finance, or a related field.
• Minimum of 2 years of experience in collections or a related role in the financial services industry.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Excellent organizational and time management skills.
• Proficiency in English, both written and spoken.
• Familiarity with CRM systems such as Salesforce or similar tools.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Valid driver's license and reliable transportation.

🛠️ Keahlian

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