Client Services Manager - Premium Client Retention & Growth

Join Booth & Partners as a Client Services Manager in the vibrant heart of Bali and take the lead in fostering long-term client relationships while driving commercial success. This pivotal role is designed for a strategic thinker who thrives in a dynamic, client-facing environment. In this role, you'll be responsible for managing and growing our premium client portfolio, ensuring their satisfaction and loyalty. You'll work closely with our team of professionals to deliver exceptional service and innovative solutions tailored to each client's needs.

Booth & Partners is a leading professional services firm based in Canggu, Bali, known for our commitment to excellence and our passion for creating meaningful connections with our clients. We offer a collaborative and supportive work environment where your ideas and contributions are valued. As a Client Services Manager, you'll have the opportunity to make a significant impact on our clients' businesses while advancing your own career in a dynamic and rewarding field.

📋 Tanggung Jawab Pekerjaan

• Manage and grow our premium client portfolio, ensuring client satisfaction and loyalty.
• Develop and implement client retention and growth strategies.
• Work closely with our team of professionals to deliver exceptional service and innovative solutions.
• Build and maintain strong relationships with clients, understanding their unique needs and challenges.
• Monitor client satisfaction and feedback, and take proactive steps to address any concerns.
• Collaborate with cross-functional teams to ensure seamless delivery of client projects.
• Stay up-to-date with industry trends and best practices to continuously improve our services.
• Identify opportunities for upselling and cross-selling our services to existing clients.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in client services, account management, or a similar role.
• Proven track record of successfully managing and growing client relationships.
• Strong understanding of client needs and the ability to develop tailored solutions.
• Excellent communication, negotiation, and interpersonal skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in English and Bahasa Indonesia.
• Experience with CRM software such as Salesforce or HubSpot is a plus.

🛠️ Keahlian

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